Privacy Policy

1. Introduction

Dagangin ("Company", "we", "our", "us") respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes our practices for collecting, using, maintaining, protecting, and disclosing your information when you visit our website and use our AI business services (collectively, the "Service").

2. Information We Collect

We collect several types of information from and about users of our Service, including:

• Personal Data: Personally identifiable information, such as your email address, name, phone number, and business details when you register or communicate with us.
• Usage Data: Information on how the Service is accessed and used. This may include your device's IP address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, and other diagnostic data.
• Voice & AI Interaction Data: Transcripts, voice recordings, queries, and business context data you provide when interacting with our Live Voice API and business strategy generation models.

3. How We Use Your Information

We use the collected data for various purposes:

• To provide and maintain our Service, including AI-driven insights and feature generation.
• To notify you about changes to our Service.
• To allow you to participate in interactive features of our Service.
• To provide customer support.
• To gather analysis or valuable information so that we can improve our AI models and overall Service.
• To monitor the usage of our Service and detect or address technical issues.

4. AI Data Processing & Training

Our core value is providing dynamic AI business insights. The information, queries, and business profiles you submit to Dagangin are processed by our backend systems and relevant Large Language Models (LLMs). We implement strict data segregation and anonymization where possible, but you acknowledge that data input may be processed by third-party AI service providers (e.g., Google Gemini, OpenAI, Claude) to generate your required outputs. Please refrain from submitting highly sensitive trade secrets or classified proprietary models if you are uncomfortable with cloud-based AI processing.

5. Disclosure of Data

We may disclose your personal information in the good faith belief that such action is necessary to:

• Comply with a legal obligation.
• Protect and defend the rights or property of Dagangin.
• Prevent or investigate possible wrongdoing in connection with the Service.
• Protect the personal safety of users of the Service or the public.
• Protect against legal liability.

6. Security of Data

The security of your data is paramount to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means (including industry-standard encryption) to protect your Personal Data, we cannot guarantee its absolute security.

7. Service Providers

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

8. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@dagangin.my.id.